Privacy Policy

Information We Collect

Depending on how you use our services, we may collect the following information.

Personal Information

We may collect:

• Full name
• Email address
• Phone number
• Mailing address
• Date of birth
• Emergency contact information (if voluntarily provided)
• Profile photo (if voluntarily uploaded)
• Membership information

Payment Information

Payments are processed by secure third-party payment providers.

• Luxe Lagree does not store your complete credit card or debit card information on our servers.
• We may receive confirmation of successful payments and limited billing information necessary to manage your account.

Health and Wellness Information

If voluntarily provided, we may collect:

• Health information relevant to fitness participation
• Recovery service preferences
• Injury or medical information shared for safety purposes
• Waiver acknowledgements

This information is collected solely to provide safe fitness and wellness services.

Booking and Usage Information

We collect information regarding:

• Class reservations
• Appointment bookings
• Waitlists
• Attendance history
• Membership activity
• Purchases
• Rewards or promotions

Device Information

We may automatically collect:

• Device model
• Operating system
• Device identifiers
• IP address
• App version
• Crash reports
• Analytics information
• General app usage statistics

How We Use Your Information

Your information may be used to:

• Create and manage your account
• Schedule classes and appointments
• Process purchases and memberships
• Verify attendance
• Send booking confirmations
• Send waitlist notifications
• Deliver customer support
• Improve app performance
• Analyze business operations
• Personalize your experience
• Send marketing communications (only if you choose to receive them)
• Comply with legal obligations

Sharing Your Information

We do not sell your personal information.

We may share information only with trusted service providers necessary to operate our business, including:

• Walla (class scheduling and member management)
• Payment processing providers
• Email service providers
• SMS notification providers
• Cloud hosting providers
• Analytics providers
• Customer support software

These providers may access only the information necessary to perform services on our behalf and are contractually obligated to safeguard your information.

We may also disclose information:

• To comply with legal obligations
• To protect our rights or property
• To investigate fraud or security issues
• When required by law

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These measures include:

• Secure encrypted connections (HTTPS/TLS)
• Password-protected user accounts
• Secure third-party payment processing
• Access controls for authorized personnel
• Routine software and security updates

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to:

• Maintain your membership
• Provide requested services
• Meet accounting and tax obligations
• Resolve disputes
• Enforce agreements
• Comply with legal requirements

Inactive account information may be retained for a reasonable period as required by law or legitimate business purposes.

Data Deletion

You may request deletion of your personal information by contacting us at studio@luxelagree.com.

Upon receiving a verified request, we will:

• Delete or anonymize your personal information where legally permitted.
• Retain only information required by applicable laws, tax regulations, fraud prevention requirements, or ongoing legal obligations.

Deletion requests are generally processed within a reasonable period after verification.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Request a copy of your personal information
• Lodge a complaint with the appropriate privacy authority

Children's Privacy

• The Luxe Lagree app is not intended for children under the age of 13.
• We do not knowingly collect personal information from children under 13.
• If we become aware that such information has been collected, we will promptly delete it.

Third-Party Services

Our app may contain links or integrations with third-party providers.

We are not responsible for the privacy practices of third-party websites, applications, or services.

We encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we will update the Effective Date above.

Continued use of the app after updates constitutes acceptance of the revised Privacy Policy.

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